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To automatically send an SMS when a job changes status you can configure this for each job type. This can be configured in the job type configuration section (Admin->Administration→Job type configuration). When you open a job type you will be able to add events at the bottom of the job type screen.


Charges explained

Warning

SMS messages are charged as an additional cost on top of your standard service charges since Crittah pays an international service provider for each SMS sent from Crittah to a contacts phone. To turn on SMS messaging directly out of Crittah please contact us to turn this service on.

A Single SMS message is charged at $0.08 to send an SMS anywhere in Australia. 


All SMS service providers differentiate between the length of a single message and the length of a single SMS. A standard SMS can contain up to 160 characters. But you can send one complete message with a total of up to 1377 characters, though this will actually take 9 SMS messages to send. What happens here is called concatenation.

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Meta-Data FieldDescription


Code Block
[[confirmbutton]]


This places a confirmation button on the email for customers to click on to confirm the job. Before using this button you will need to setup the Customer job confirmation process.


Code Block
[[contactname]]


Contacts full name 


Code Block
[[contactsalutation]]


Salutation of the contact e.g. Mr, Mrs 


Code Block
[[contactfirstname]]


Contacts first name 


Code Block
[[contactlastname]]


Contacts last name 


Code Block
[[contactmobile]]


Contacts mobile number 


Code Block
[[contactphone]]


Contacts Phone number


Code Block
[[companyname]]


Customers Company Name 


Code Block
[[duedate]]


Due date of the job  


Code Block
[[status]]


Job Status 


Code Block
[[internalcontact]]


The name of the internal contact for the job.


Code Block
[[internalcontactfirstname]]


The first name of the internal contact


Code Block
[[jobreference]]


Job reference number 


Code Block
 [[idjob]]


unique GUID (Global Unique Identifier) of the job  


Code Block
 [[jobtype]]


 Job type name


Code Block
 [[contactaddress]]


Contacts address 


Code Block
 [[customeraddress]]


Customers address 


Code Block
 [[jobdeliveryaddress]]


Job delivery address (If the job type is configured  to have a delivery address)


Code Block
 [[jobdeliveryaddresscity]]


Job delivery address City/Town


Code Block
 [[jobadddress]]


Job start address 


Code Block
 [[jobaddresscity]]


Job start address City/Town


Code Block
 [[receiptreference]]


Receipt reference number if the job has a receipt.

Note

If there are two receipts on the job only the most recent receipt reference will be used.



Code Block
 [[receiptammount]


Receipt amount if there is a receipt against the job.


Code Block
 [[invoicereference]]


Invoice reference number if the job has a invoice.

Note

If there are two receipts on the job only the most recent receipt reference will be used.



Code Block
 [[invoiceammount]]


Invoice amount if there is an invoice against the job.


Code Block
 [[quotereference]]


Quote reference number if the job has a quote.

Note

If there are two quotes on the job only the most recent quote reference will be used.



Code Block
 [[quoteammount]]


Quote amount if there is a quote against the job.


Code Block
 [[jobestimate]]


The estimate of the job.

Note

The estimate of the job will be calculated at the time of generating the email.



Code Block
 [[CFXXXXXXXXXXXXXXX]]


Custom field value. The custom field value meta data tag starts wit "CF" and then the name of the custom field.

Configuring automatic

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SMS message to be sent on job status changes

Please refer to Email events SMS Events to create send automated emails when a job status changes.

Sending an

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SMS for a job

Please refer to Sending emails SMS Message for a job section of the help guide.

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