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To automatically send an SMS when a job changes status you can configure this for each job type. This can be configured in the job type configuration section (Admin->Administration→Job type configuration). When you open a job type you will be able to add events at the bottom of the job type screen.
Charges explained
Warning |
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SMS messages are charged as an additional cost on top of your standard service charges since Crittah pays an international service provider for each SMS sent from Crittah to a contacts phone. To turn on SMS messaging directly out of Crittah please contact us to turn this service on. A Single SMS message is charged at $0.08 to send an SMS anywhere in Australia. |
All SMS service providers differentiate between the length of a single message and the length of a single SMS. A standard SMS can contain up to 160 characters. But you can send one complete message with a total of up to 1377 characters, though this will actually take 9 SMS messages to send. What happens here is called concatenation.
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Meta-Data Field | Description |
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Code Block |
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[[confirmbutton]] |
| This places a confirmation button on the email for customers to click on to confirm the job. Before using this button you will need to setup the Customer job confirmation process. |
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Code Block |
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[[contactname]] |
| Contacts full name |
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Code Block |
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[[contactsalutation]] |
| Salutation of the contact e.g. Mr, Mrs |
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Code Block |
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[[contactfirstname]] |
| Contacts first name |
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Code Block |
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[[contactlastname]] |
| Contacts last name |
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Code Block |
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[[contactmobile]] |
| Contacts mobile number |
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Code Block |
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[[contactphone]] |
| Contacts Phone number |
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Code Block |
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[[companyname]] |
| Customers Company Name |
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| Due date of the job |
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| Job Status |
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Code Block |
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[[internalcontact]] |
| The name of the internal contact for the job. |
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Code Block |
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[[internalcontactfirstname]] |
| The first name of the internal contact |
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Code Block |
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[[jobreference]] |
| Job reference number |
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| unique GUID (Global Unique Identifier) of the job |
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| Job type name |
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Code Block |
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[[contactaddress]] |
| Contacts address |
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Code Block |
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[[customeraddress]] |
| Customers address |
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Code Block |
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[[jobdeliveryaddress]] |
| Job delivery address (If the job type is configured to have a delivery address) |
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Code Block |
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[[jobdeliveryaddresscity]] |
| Job delivery address City/Town |
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Code Block |
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[[jobadddress]] |
| Job start address |
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Code Block |
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[[jobaddresscity]] |
| Job start address City/Town |
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Code Block |
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[[receiptreference]] |
| Receipt reference number if the job has a receipt. Note |
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If there are two receipts on the job only the most recent receipt reference will be used. |
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Code Block |
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[[receiptammount] |
| Receipt amount if there is a receipt against the job. |
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Code Block |
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[[invoicereference]] |
| Invoice reference number if the job has a invoice. Note |
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If there are two receipts on the job only the most recent receipt reference will be used. |
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Code Block |
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[[invoiceammount]] |
| Invoice amount if there is an invoice against the job. |
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Code Block |
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[[quotereference]] |
| Quote reference number if the job has a quote. Note |
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If there are two quotes on the job only the most recent quote reference will be used. |
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Code Block |
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[[quoteammount]] |
| Quote amount if there is a quote against the job. |
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Code Block |
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[[jobestimate]] |
| The estimate of the job. Note |
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The estimate of the job will be calculated at the time of generating the email. |
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Code Block |
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[[CFXXXXXXXXXXXXXXX]] |
| Custom field value. The custom field value meta data tag starts wit "CF" and then the name of the custom field. |
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Configuring automatic
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SMS message to be sent on job status changes
Please refer to Email events SMS Events to create send automated emails when a job status changes.
Sending an
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SMS for a job
Please refer to Sending emails SMS Message for a job section of the help guide.
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