SMS events

Crittah allows you to send SMS messages automatically when a job changes to a new status. This allows you to automatically send an SMS message to a customer when a job changes to a predefined status. For example you may want to message the customer once the job is assigned to a drivers shift to tell them that the driver is on their way to them. 

To create an automated SMS event for a job, navigate to Admin-> Administration and select "Job type configuration" under the "Job Configurations" section. Search for the job type you would like to create an automated SMS event for. 

Under "Job type configuration" view click on the "Add event action" button.

Select the status that will trigger the email event and the template to be used.

This means when the job changes to this status an SMS will be sent to the contact using the selected SMS template.

Click Add and you will be returned to the "Job type configuration" screen. You will now see that this new event has been configured.

To remove this event just click on the Trash can icon () next to that event.